Application / Online assessment Initial CV/application; sometimes tasks or situational judgement tests. Communication skills, presentation, motivation. Assessment Day / Group tasks Many candidates are invited; you could do group work, icebreakers, presentations. How you work in a team, leadership, teamwork, how you communicate, quick thinking. Role-plays Probably part of the assessment. For example: sell something (an excursion, service), deal with a guest complaint or scenario. Sales ability, customer service mindset, how you handle pressure or conflict. Scenario questions / prioritisation tasks You might be given several tasks or issues and asked which you would do first, or how you’d resolve conflicts. Judgement, priorities, ability to stay calm, organisation. 1-to-1 interview A more standard interview, asking about your experience, strengths/weaknesses, motivation, how you deal with guest problems, etc.

There are 3 stages to the interview, an online application, a video and in person assessment centre. The assessment centre is a long day where you can be told to leave at any time with lots of role play