Smoothest interview process I'd ever been through. Applied through an online portal and was contacted by the recruiter 3 days later. Answered a few STAR questions online and got an interview request after about a week. Everything had moved to a virtual environment at that point, but the recruiter was super patient and made sure I had the resources to succeed before we started. Basic STAR questions, why the company, etc. Very customer-service focused questions. I had an interview with the team leads a few days later and was made an offer within a week after my last interview. Everyone was more than happy to provide feedback and answer any questions that I had about the program. Fantastic experience overall! Only thing I'd say to any applicants is let your passion show! If you're legitimately interested, the interview isn't tough at all.