They have an interview guide where they pick questions from. About your logical reasoning, organizational skills, experience working with people who are experiencing severe mental illness. They also ask about your knowledge about the company, and sometimes they will role play for some interview questions like "what would you do...."

I recently applied and was interviewed at Telecare and had a good experience with most of the employees I communicated with in the process. All the people that I first encountered were professional, kind, and respectful. Nonetheless, I felt a bit frustrated with the last part of the interview. The hiring manager was absent during the first scheduled interview and late to the second one. The questions I tried to answer with both emotional intelligence and professional responses were met with questions that definitely crossed some boundaries. I was trying to remain flexible and professional, yet it made me feel unsure about the communication and organization of the hiring process. I enjoyed the interview process, but I wish the company would focus on addressing such scheduling and communication challenges for future candidates.