Applied for the role through indeed, had an e-mail asking if I wanted to phone interview, said yes, picked a time, next day had that. Passed that, had a face to face, two days later had a call asking when I can start.

I applied on the 8th Nov to an O2 Retail Advisor position. I was invited to complete online assessments, although I did not finish it completely, I received an email that I was successful and to look out for an email to schedule a telephone interview. The telephone interview was 2 days after and it was literally a 5-minute screening, asking if I like working in a team, explain a time when you had to achieve a target, availability. Very simple and basic questions. The lady on the phone said that I have passed this stage and that she would like to put me forward for a face to face interview on the following Monday. I went to the interview and the store manager was asking me a lot of questions, just to get to know me as a person and we did a short role play. After that, the manager was writing all my answers on a tablet and told me he will send this to the recruiter and to expect an email or phone call in the next few days. I ended up receiving the phone call after a few hours that I was successful and received a verbal offer. Just a word of advice, mainly be yourself and try to make your answers customer needs-related or you could refer to educational experience, but they want to know about your personality and how you would fit in also.