Group activity followed by a 1-2-1 interview. During the group activity you are presented with a case study which you are supposed to solve as a group. There are no right or wrong answers, aim is to see how you work in a team. The 1-2-1 interview is basically them trying to get to know you and see what you are able to bring to the table and if you are 'customer service type'.

I started off relatively happy with the Tesco recruitment process, but as the process went on, I became more and more unimpressed. I applied for the role online and within a few days had a call from the recruitment officer asking if I could do a telephone interview the following week. This was a general chat to outline the role in a bit more detail and to discuss my current role responsibilities. This went well and I was asked to attend a face to face interview the next week. I attended this interview which was a competency based interview with all the standard questions. I was told at the end of this interview that because the gentleman who was to be my manager was on leave, and not back until Monday of the next week (this was a Thursday), he would probably want to meet with me too, but that they would be in contact to arrange that. It was after this that things started to fall apart, having heard nothing for two weeks, I emailed the recruiter to discover he had left the business. I emailed his replacement and was phoned the next day, told "oh I was on leave and only got back on Monday" (my email was the Thursday and he called me on the Friday). He said 'we'd definitely like you to come in next week for another interview' and asked when I could make it. I said I would need a couple of days’ notice so that I could book leave and he suggested the following Thursday, which I agreed to and emailed him later that afternoon once I had confirmation of my annual leave booking. He said he would send me feedback from my prior interview and also details on the format of the upcoming interview - these were never received. On the Monday, the new recruiter emailed me to ask if i could come in the next day (bear in mind I had already told him I needed notice in order to book time off). I said that i would not be able to get leave at such short notice. It was agreed to stick with the Thursday interview date and I duly attended. I had to email the recruiter on the day of the interview to query the full name of the gentleman I was to be meeting (so that I knew who to ask for at reception as he had only told me his first name) and which building the interview was to take place in, the site is vast with multiple office buildings in the vicinity. This interview was basically a further, more in depth discussion of the role and me going through my current role again. I was advised at the end of the interview that he would let me know if I was successful in a couple of days. My main problem with the whole process was that upon checking on their recruitment site the next day, on my profile/account page, it was showing that my application was unsuccessful, yet I hadn't received a call or even an email to advise me of this. While I understand that I may not have been the right fit for the role, I do find it particularly unprofessional to find out I was unsuccessful in this manner - after 3 interviews, I feel they should have phoned me and provided feedback before updating the website. The first recruiter was really good but after he left the whole thing was not well managed and left a poor impression of the organisation. I still haven't been 'officially' told I didn't get the job (now over a week since the second interview), but at this point I am sick of having to continually chase for information that they should be providing to me as a matter of course.