The interview was pretty intense because I knew what to expect and what they were looking for. The first interview was online with a chat agent, they are strict about quick respond time and grammar. I passed the first interview and the second interview was through chat as well where I had a knowledge base to review the day before the interview started. I think this interview was more tricky because I was tricked up by the email document and thought it was only information but that document has more pages attached that are used to answer questions. If you are not prepared before hand you will have to stop and think to answer and this interview grades on speed and grammar. I took too long finding one answer in the knowledge base and that could have been the reason I wasn't accepted but I'm excited to try again after my waiting period is up. The interview was calm and nice, not pushy or rude like some of the reviews I read on here. I was super nervous but it was over pretty quickly, about 30-45 mins.

The conductor of the interview did a fantastic job outlining what to expect out of this particular role. It was very semi-casual but very thorough which is very much appreciated. The first part before the interview consisted of a short mock chat session to determine if you were a good fit. I wouldn't say that it was difficult at all.