Show genuine interest in home improvement / DIY or willingness to learn about it. Use the STAR method (Situation, Task, Action, Result) when answering behavioral questions. Be ready to talk about your availability (weekends, holidays) and how you function in fast-paced or changing retail environments. Even if the role is entry level, basic awareness of tools, departments, or how you would help a customer can set you apart. Prepare questions for your interviewer: e.g., “What does success look like in this role after six months?” or “How does the team handle busy periods like spring/summer?” Dress business-casual (retail appropriate): nice pants/khakis + collared shirt/blouse.

Met with HR manager and interview was pretty simple. Just went over experience and customer service questions. They usually want someone with experience for the job but it’s a good place to start as well if you’re looking to get into the industry. Training videos are provided but they are customer service heavy.