1. Questionnaire attached to initial e-mail 2. Phone call with Customer Operations Manager (COM) I submitted my answers to the COM, but had not heard back from her for five days. I e-mailed to follow up, to which she replied two days later to schedule a 15 minute phone interview. I am not sure if she had enough experience to be the interviewer for this role, but her demeanor seemed that she was uneasy with my questions regarding company culture, management style and job description. Her responses were delayed and distracted, as if she was busy doing something else or was not paying attention. There were a lot of noticeable long pauses and “ummmmms..” that seemed to convey that she was unsure or not comfortable with the question. Either way, I followed up with a thank you e-mail after the call displaying my further interest in the company. No response. Unprofessional.