Fast general questions of past job experiences also questions about customer service interactions throught out your past work history. Face to face with the hiring manager. Questions about how you overcame objections or unhappy customers and made things better by showing great customer service skills and actions.

I drove down to Town Square to fill out an application upon the advice of a friend. After I was finished I handed it to someone. That person looked at this teenager working there and she looked down and shook her head no. Never had the opportunity to interview. Straight up turned down because of my appearance?