The process began with a phone call with a HR recruiter, then a background/technical video call with the hiring manager. Some information of team structure and business units within Toast.

They use BrightHire AI to record and transcribe interviews. The HR rep sounded like he was just reading questions off from a script and wasn't very engaging. He asked tech questions which seemed odd for an HR interview. I got the impression that someone else would be reviewing the transcription which completely takes out the personality and human element from the interview.