This is a three step process once you have applied for the position. First is with the Captain and another Mate in the store. They have a list of questions (2 pages) of different scenarios that have you describe different situations. How you would handle or have handled different situations etc. If you interview well, next step is a zoom with another Captain of a different store (can be in another state) and those are further in depth about yourself and how the crew and others perceive you. Again more situational questions and how you handle them. The Captain you interviewed with will give their feedback and if all good you, you have a zoom interview with the regional who gets into more situation questions or what is your "why" at wanting to become a mate type of questions. The regional then discusses the interview with the store Captain and gives feedback and the red or green light on the promotion.