Interviewed by phone for qualification and was offered a face to face interview the following day. Met with Renita Spivey the Operations Manager for about 1 hour. Very pleasant and comfortable process. I was told about the position, the pay rate and what is expected of me. I was taken on a tour and was very impressed by this office as well as the staff I met. 1 week later I was offered the position and I accepted. Loved every minute since I have been here. I was promoted within 60 days so there is room for advancement IF you want to work