Passa al contenutoPassa al piè di pagina
  • Lavori
  • Aziende
  • Stipendi
  • Per le aziende

      Migliora la tua carriera

      Scopri le tue potenzialità di guadagno, trova lavori da sogno e condividi approfondimenti su lavoro e vita privata in forma anonima.

      employer cover photo
      employer logo
      employer logo

      Transport for London

      Questa è la tua azienda?

      Circa
      Recensioni
      Stipendi e benefit
      Lavori
      Colloqui
      Colloqui
      Ricerche correlate: Recensioni su Transport for London | Offerte di lavoro di Transport for London | Stipendi di Transport for London | Benefit di Transport for London
      Colloqui di Transport for LondonColloqui per CSA (Customer Service Assistant) presso Transport for LondonColloquio di Transport for London


      Glassdoor

      • Chi siamo
      • Contattaci

      Aziende

      • Account Business gratuito
      • Spazio per le aziende
      • Blog per le aziende

      Informazioni

      • Aiuto
      • Linee guida
      • Condizioni d'uso
      • Privacy e scelte pubblicitarie
      • Non vendere né condividere le mie informazioni
      • Strumento per l'accettazione dei cookie

      Lavora con noi

      • Inserzionisti
      • Carriere
      Scarica l'app

      • Cerca:
      • Aziende
      • Lavori
      • Località

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" e il relativo logo sono marchi registrati di Glassdoor LLC.

      Aziende seguite

      Non lasciarti sfuggire opportunità e informazioni privilegiate seguendo le aziende dove vorresti lavorare.

      Ricerche di lavoro

      Ricevi suggerimenti e aggiornamenti personalizzati avviando le tue ricerche.

      Colloquio per CSA (Customer Service Assistant)

      8 dic 2025
      Candidato anonimo a colloquio
      Londra, Inghilterra

      Altre recensioni di colloqui per CSA (Customer Service Assistant) presso Transport for London

      Colloquio per CSA (Customer Service Assistant)

      13 giu 2024
      Dipendente anonimo
      West Kensington, England
      Offerta accettata
      Nessuna offerta
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 6 settimane. Ho sostenuto un colloquio presso Transport for London (Londra, Inghilterra) nel mese di feb 2025

      Colloquio

      stage 1 written test stage, stage 2 scenario & interview. asked to help a disabled passenger find the best accessible route to get to destination. very easy just don’t take phone out of the box you will be disqualified

      Domande di colloquio [1]

      Domanda 1

      made me do a scenario on helping a disabled passenger get to another station using the best accessible route
      Rispondi alla domanda
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 mesi. Ho sostenuto un colloquio presso Transport for London (West Kensington, England) nel mese di giu 2024

      Colloquio

      Role play centred around a scenario within a station workspace to see how you would behave in helping a customer along with enforcing rules. Followed by a Scenario based interview with competencies in between to understand how you’d deal with a situation, why you’d do it and your relevant experience to match.

      Domande di colloquio [1]

      Domanda 1

      How would your decisions (in the scenario) affect TFL as a brand?
      1 risposta
      2

      Colloquio per CSA (Customer Service Assistant)

      16 nov 2017
      Dipendente anonimo
      West Kensington, England
      Offerta accettata
      Esperienza positiva
      Colloquio difficile

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 4 mesi. Ho sostenuto un colloquio presso Transport for London (West Kensington, England)

      Colloquio

      The application process as a whole is a lengthy one. Once I had completed my initial application I was invited (via email) to book an online assessment. This was almost a month after my initial application on July 31st. The assessment consisted of senario based question asking what you would to in different situations in a multiple choice format. The next step was an invitation to the assessment centre for another assessment. Again it was a booking process, however there was no availability for another month and so had to wait again. The assessment was in two stages. The first part was a check for grammar, punctuation and handwriting , you are given a short passage to read and have to correct any grammatical errors and add any punctuation that was missing where necessary. Once this was completed you then had to rewrite the passage in your best handwritting. The next part of the assessment was based on your understanding of how to read tickets. You are given a scenario of someone travel from a specific station at a specific time and shown several tickets, you had to decide whether or not each ticket was valid or not. That was then followed by you being shown a series of tickets that are either valid or invalid and you had to circle (multiple choice) why they were it were not valid. Each section of the assessment is timed. Lastly if you successfully pass this stage you are invited to return for an interview, which again took another month or so. Again there are two stages, the first is role play; you are given a scenario that you have to act out with one of the tfl employees and are observed whilst doing so. If you pass this stage you do the interview ,if not you are sent home. I managed to pass the role play so dat the interview. The interview consisted of 4 competency based questions, which if you are prepared for should be relatively easy. However I did get one question about shareholders which was a curve ball but I answered it the very I could. You are told after the interview that you will hear back from TfL within 10-15 days to notify you whether you are successful or not. I am still waiting for a response. Overall the process is not that hard as you are always told in emails what you should expect from each stage, if you prepare you should be fine. They only con I would say there is, is how long the process is, I applied on the 31st of July it’s now the 16th of November.

      Domande di colloquio [3]

      Domanda 1

      Describe a time when you have given good customer service.
      Rispondi alla domanda

      Domanda 2

      Describe a time where you had to work towards a deadline, what did you do?
      Rispondi alla domanda

      Domanda 3

      There was a Shareholder question, can’t remember exactly what they asked.
      Rispondi alla domanda
      8