Ho presentato la mia candidatura tramite segnalazione di un dipendente. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso True2Form Collision Repair Centers nel mese di dic 2009
Colloquio
Spoke with hiring manager on the phone. Set up face to face interview, lasted about 1 hour at off site location. Talked about experience and expectations. Went over locations current numbers and what expected numbers were. Discussed existing insurance company relationships. After first interview, sent home to take online personality assessment. Received call the following day to come back in for second interview. Hiring manager was good enough to discuss the results of the assessment and what the perceived strengths and weaknesses were. Also they had conducted a background check of jobs and references by that time and were ready to extend offer. Went over benefits and salary, explained bonus structure as well.
Domande di colloquio [1]
Domanda 1
How do you diffuse a difficult customer service situation when a customer is unsatisfied?