Domande di colloquio per Retention Specialist di Trupanion

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Colloquio per Retention Specialist

17 nov 2021

Candidato anonimo a colloquio

Dallas, TX

Altre recensioni di colloqui per Retention Specialist presso Trupanion

Colloquio per Retention Specialist

25 ago 2025

Dipendente anonimo

Seattle, WA

Offerta accettata

Ricerche correlate: Recensioni su Trupanion | Offerte di lavoro di Trupanion | Stipendi di Trupanion | Benefit di Trupanion

Colloqui di Trupanion Colloqui per Retention Specialist presso Trupanion Colloquio di Trupanion

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Colloquio per Retention Specialist

17 nov 2021

Candidato anonimo a colloquio

Dallas, TX

Altre recensioni di colloqui per Retention Specialist presso Trupanion

Colloquio per Retention Specialist

25 ago 2025

Dipendente anonimo

Seattle, WA

Offerta accettata

Nessuna offerta

Esperienza positiva

Colloquio nella media

Candidatura

Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Trupanion (Dallas, TX) nel mese di nov 2021

Colloquio

it was a traditional tell me about yourself start to the interview, and three different " on the job" scenario questions were presented. Otherwise Very cordial, and friendly call from the HQ in Seattle.It's a remote position, and the pay is about $750 per week. The bonus structure explained sounded wonky and not able to hit on a regular basis.

Domande di colloquio [1]

Domanda 1

3 role play questions: The main one was what if the customer wanted to cancel the service because their pet was not covered on the policy for the issue it was having..what would you do to assist that customer the best way possible, kind of a loaded question because if they are not covered, they are simply not covered.

1 risposta

Risposta di Trupanion

Thanks for sharing your interview experience! I am glad you enjoyed your conversation with one of our Seattle HQ recruiters! I did want to follow up on the retention bonus structure as we strive to make that bonus attainable on a regular basis. On average, our Retention Specialists are earning $1,500/month in bonuses and top performers are averaging $2,600/month. If you ever have questions about open roles at Trupanion in the future, please feel free to email us at Recruiting@Trupanion.com!

Esperienza neutra

Colloquio nella media

Candidatura

Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Trupanion (Seattle, WA) nel mese di mar 2022

Colloquio

Initial phone screening , you will receive update emails and clear communication. If you are selected to move forward, there will be a video call with multiple departments and short shadow of current employee. Fairly friendly

Domande di colloquio [1]

Domanda 1

What is your favorite book

Rispondi alla domanda

Colloquio per Retention Specialist

14 apr 2021

Dipendente anonimo

Fredericksburg, VA

Offerta accettata

Esperienza positiva

Colloquio facile

Candidatura

Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Trupanion (Fredericksburg, VA) nel mese di mar 2021

Colloquio

Took a total of three weeks. One for the application to be processed, one for a phone interview and the last one for a Zoom interview. I first spoke with a recruiter via e-mail then also spoke to that recruiter for a phone interview that lasted a bit over 30 minutes. Then I had a Zoom meeting with the department manager as well as the sales manager that was scheduled for an hour but really only took 30 minutes. I heard back very quickly after both interviews (about 1 business day).

Domande di colloquio [4]

Domanda 1

Explain why you would like to work for Trupanion.

1 risposta

Domanda 2

How would you handle a member yelling and cursing at you on a call.

1 risposta

Domanda 3

Why are you wanting to leave your current position.

1 risposta

Domanda 4

A member calls wanting to cancel their plan because they would like to just save up the monthly premium instead. How would you educate this member to retain their insurance plan.

1 risposta

Risposta di Trupanion

Thank you for sharing your interview experience and helping other folks best prepare for our Retention position! If you have any other insight you would like to share about your interview experience, please email us at recruiting@Trupanion.com to set up some time to chat. Thanks again!