Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso USAA (Phoenix, AZ)
Colloquio
I applied for Claims Dept. I received a phone interview. That went great and she said the next thing would be a face to face interview. I had that and it went great also. I also got an email to go for a drug test. That was confusing.
Domande di colloquio [1]
Domanda 1
What in your past work experience did you have a difficult customer and how did you take care of that customer.
Ho presentato la mia candidatura online. La procedura ha richiesto 7 settimane. Ho sostenuto un colloquio presso USAA nel mese di lug 2024
Colloquio
Straightforward. Stick with STAR method. Pre-prepare scenarios for ease with questions. Behavioral questions are standard. Recruiters will tell you to dress for success, I ended up being overdressed. Make sure you negotiate starting salary at interview 2.
Domande di colloquio [1]
Domanda 1
Name a situation where you used one of the USAA Core Values
Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso USAA nel mese di feb 2024
Colloquio
Hour long video chat using the STAR method for answering.
Company is really big on choosing the right type of person based on their past actions. Make sure to highlight specific times and not just general instances
Domande di colloquio [1]
Domanda 1
Please discuss a time you had a difficult conversation with a customer and how you were able to resolve it
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso USAA (San Antonio, TX) nel mese di lug 2017
Colloquio
It was easy and every question was explained to me after being asked. Each question had two parts and was asked to answer in the star method. Being able to tell a story in your responses will do you good
Domande di colloquio [1]
Domanda 1
Explain a time that I went above and beyond for a customer and how I let them know that I appreciate your business
