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      USAA

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      Ricerche correlate: Recensioni su USAA | Offerte di lavoro di USAA | Stipendi di USAA | Benefit di USAA
      Colloqui di USAAColloqui per Customer Service Representative presso USAAColloquio di USAA


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      Colloquio per Customer Service Representative

      15 apr 2020
      Dipendente anonimo
      Offerta accettata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso USAA

      Colloquio

      Applied online through their website. Received an email to take an assessment test that lasts about 1 hour. Once finished, received another email from a recruiter wanting to setup a time for a phone interview. The interview was the recruiter asking about background, going through your resume and then asked a few questions about experience. Look into STAR model of interview questions and it will help you prepare beforehand. If you pass the phone interview, the recruiter will setup a time for an in-person/skype/phone interview with two hiring managers. The managers I interviewed with were very nice and knew a lot about the company as well as what they wanted out of a candidate. The interview lasted about 45 minutes and they asked two STAR model questions, Why USAA? and then a role play session. It sounds intimidating but the role play is very helpful for you and the managers in how you handle a situation as well as adapt to selling a product based on the info given and what you get out of the customer.

      Domande di colloquio [4]

      Domanda 1

      Why USAA?
      Rispondi alla domanda

      Domanda 2

      Give me a time you had an upset customer and how did you handle the situation.
      Rispondi alla domanda

      Domanda 3

      Can you give an example of a time that you had to persuade someone into buying your product and earn your trust?
      Rispondi alla domanda

      Domanda 4

      Give me an example of a time you went above and beyond for a customer and what was the outcome.
      Rispondi alla domanda
      27

      Altre recensioni di colloqui per Customer Service Representative presso USAA

      Colloquio per Customer Service Representative (CSR)

      1 ott 2025
      Dipendente anonimo
      San Antonio, TX
      Offerta accettata
      Esperienza neutra
      Colloquio nella media

      Candidatura

      Ho sostenuto un colloquio presso USAA (San Antonio, TX)

      Colloquio

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Domande di colloquio [1]

      Domanda 1

      Situation questions using star method
      Rispondi alla domanda

      Colloquio per Customer Service Representative

      9 lug 2025
      Candidato anonimo a colloquio
      Offerta rifiutata
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho sostenuto un colloquio presso USAA

      Colloquio

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Domande di colloquio [1]

      Domanda 1

      Why do you want to work for USAA?
      Rispondi alla domanda
      1

      Colloquio per Customer Service Representative

      28 apr 2025
      Candidato anonimo a colloquio
      San Antonio, TX
      Offerta rifiutata
      Esperienza negativa
      Colloquio difficile

      Candidatura

      Ho sostenuto un colloquio presso USAA (San Antonio, TX)

      Colloquio

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Domande di colloquio [1]

      Domanda 1

      Who was your favorite employer and why
      Rispondi alla domanda