They want to make you nervous during the interview process to make sure you maintain calm under pressure which is understandable for any customer service job. You begin by sitting in a conference room with 20+ people all applying for positions in the same department as you. This is the first clarification that the company is searching for a particular type of person. You are then given two speed/accuracy tests which I did not think were all that complicated but, again, add to the nervous factor. After this, interviewers begin to bring people out one-by-one for short interviews (I think mine was about 10 minutes at most and some were definitely shorter). I felt I nailed the interview; I was not nervous at all and I sold myself as completely capable of the position. The interviewer also left me feeling very confident in my interview. Honestly, other than a lack of managerial experience, the only thing I can think as to why I wasn't hired is how I dressed. I have done a lot of research about this company and the CEO is very conservative--or as I have come to feel about him, a womanizer. Women are required to wear skirts, dresses, or supposedly pant suits as if this is the 1950s. This is a call center job. Why should I have to dress to please someone with out-dated standards? I really wanted the money and felt I could potentially grow with this company but I refuse to be forced to dress in a particular way. It's honestly disgusting to me.