Overall the process was pretty straight forward. Interviewed with HR, then the hiring manager, then an AE, and lastly presented to the hiring manager and a CSM. After spending countless hours working on a presentation and presenting to the team for 20-30 minutes, I was told that I would hear back on a decision within a week. After a week, I received nothing back and followed up with HR and the hiring manager, but didn't receive a response. It has been 4 weeks since I presented and still haven't heard back. I understand if I was not selected for the role, but please have the respect for a candidates time and effort to at least provide a simple update.
Domande di colloquio [1]
Domanda 1
Presentation was not very thorough. Difficult to do a 20-30 minute presentation without any goals or details of the role play scenario.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Unit21 (Denver, CO) nel mese di mar 2026
Colloquio
First two rounds were back to back; recruiter and team member.
Then one of the hiring managers, then a panel interview with a mock QBR that I feel was a set up
Ho presentato la mia candidatura tramite un selezionatore. Ho sostenuto un colloquio presso Unit21
Colloquio
-Recruiter Phone Screen
-Interview with CEO
-Interview with CTO
-Interview with Head of CX
-Virtual Onsite
-Case Study
The CEO seemed entirely disinterested and asked the same questions, worded differently, throughout the interview. The CTO also asked very generic questions. I didn’t get the sense that either of them understand Customer Success and it felt like they were asking questions that turned up in a Google search. Generally speaking, it’s also a ridiculous amount or work/effort for such a small company when you’re more than likely far more experienced than anyone on the interview panel as far as Customer Success.
