I applied for the position online on December 17th. That same day I was sent an email for me to complete an online assessment which was fairly easy. It's funny because I have done this test twice before and after completing it i was sent an email saying I wasn't chosen immediately. The test consists of 4 scenarios where you will be answering calls and assisting customers. Then after you complete that portion you are asked numerous questions fairly easy you answer true or false or agree or disagree. After I took the assessment I was sent an email on December 20th asking me to schedule to come in and do an assessment. I chose to go on December 29th the assesment was exactly the same as the one I took from home the difference was they didnt ask as many questions. A recruiter explained the position to us and the pay and asked me and another would we like to do an interview that day. I chose to do it the same day. I was asked questions like how have you dealt with an irate customer, give an example of a time where you provided great customer service, beasically they ask you a question they want to know what happened what did you do and what was the result. I was asked to come back the next day for a second interview. I came back the next day and was asked the same questions as the day before except the second interview is with a Manager the first is with a Recruiter. I recieved a call on January 4th telling me I was recieving a contingent offer for the position. The Recruiter emailed me some information on how to do my background check and drug test. I did the drug test on January 5th. On January 9th I recieved a phone call from verifications about my high school and two jobs I had on my application which I took care of the same day. I had put the wrong state for my high school and two previous jobs I worked were not showing me in their system so I had to fax them some pay stubs to clear the discrepancy. So please please don't lie on your application because they verify every job and diploma. I recieved an email yesterday saying I was cleared to start employment on January 23rd!!! The process wasn't bad and I'm very excited and can't wait to start!!!!!