First, I did a telephone interview, where the main focus was on why I was looking for a job and what salary I was looking for. The in person interview consisted of two parts. I had to do a demo/test where I listened to fictious callers and navigated through a pretend work session. I had to put in information that was given by the "callers" and navigate through the system with minimal instruction. The face to face interview was with the manager and a nurse. It was ok to interview with both people, but they seemed to have different ideas about what the role consisted of. It was ok with me that I did not get the job, because it seemed too ambiguous. The manager talked about how the rules changed all the time and gave a scenario where an employee may get used to doing something one way, come into work the next week and that process has been eliminated altogether. How does one even get an job evaluation if their job changes so much?