Ho presentato la mia candidatura online. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso Universal Orlando Resort (Orlando, FL) nel mese di apr 2011
Colloquio
First off I had a 1:1 interview with a HR coordinator who asked me the basics questions you would expect for a customer service based job. She was up front about the job challenges - getting yelled at frequently, essentially - which I appreciated. The second interview was a panel interview with 5 other people - they basically want to check you are comfortable speaking in front of others. Similar questions to round 1, and some scenarios are thrown at you - they want to check your judgement. Overall a very pleasant experience and I knew I would enjoy working for the company (I was right) - I found the whole thing easy, but as it's my first job in the US and I took a 60% pay cut, I really should have done...
Domande di colloquio [1]
Domanda 1
Tell us about a time when you had to deal with a customer making unreasonable demands?
Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso Universal Orlando Resort (Orlando, FL) nel mese di nov 2016
Colloquio
There are two interviews. The first one was a one-on-one interview with a HR representative asking more basic questions like why do you want this particular position. The second interview is a group panel interview where they ask you situational questions.
Domande di colloquio [1]
Domanda 1
Describe a time where you faced a sudden change in the workplace, and how did you handle it?
Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso Universal Orlando Resort (Orlando, FL) nel mese di nov 2016
Colloquio
Two interviews. First one-on-one interview a breeze, pretty straightforward. Second interview is a panel interview with three-four hiring managers and five other candidates. Good questions, mostly past experience customer-guest service questions.
Domande di colloquio [1]
Domanda 1
Explain a situation where you went above and beyond for a guest and was the guest satisfied?
Ho presentato la mia candidatura online. La procedura ha richiesto 2 giorni. Ho sostenuto un colloquio presso Universal Orlando Resort (Orlando, FL) nel mese di mag 2016
Colloquio
Very efficient and to the point. Preliminary questions are straight forward and show whether or not you are qualified for the position. The preliminary interview was with a member of the staffing department, and the second and final interview was a panel interview in front of Supervisors for that field.
Domande di colloquio [1]
Domanda 1
Describe a time you had a negative interaction with another co-worker and how you dealt with that problem.
