You sit down in a large room with three interviewers. The interview questions are very basic and customer service oriented. The interviewers are managers of the different teams. The questions are common sense and situational. Describe a time you dealt with a difficult patient/customer/family member. How did you handle this?

Panel interview with 3-5 interviewers. They ask performance based interview questions. Samples can be found on usajobs. The interviews is not interactive. You must answer all parts of the question. Do not speak generally. Use specific examples.