I had a first interview on the phone. Then a in person interview with head of HR and in my case with one of the French speaking senior agent As my position was requiring French.

Interview was okay. I had one over the phone interview about 3/4 days after I applied. Then came in for an in person interview about a week later along with skills test. I interviewed with David and Thain and they are both very nice and made the interview very comfortable. The skills test was a basic math test of about 10 questions, also a written test with some basic interview questions.