Ho presentato la mia candidatura online. La procedura ha richiesto 4 settimane. Ho sostenuto un colloquio presso Vanguard (Malvern, PA) nel mese di nov 2012
Colloquio
They call up first for an interview to be done. They then ask you to come in for an interview which is around an hour at the Malvern sight. It is done with manager's from the department. They ask you a few questions in reference to your experience and then they have a case study of an actual problem resolution that you may deal with on the phones. Overall a simple process and not overall intimidating for the most part depending on the person interviewing you.
Domande di colloquio [1]
Domanda 1
How did you overcome a challenge with a co worker in a previous work situation? The case study involves the process in what happens if an order wasn't completed correctly and the client is upset.
Ho sostenuto un colloquio presso Vanguard (Charlotte, NC)
Colloquio
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
Ho presentato la mia candidatura online. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso Vanguard (Charlotte, NC) nel mese di ago 2021
Colloquio
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Domande di colloquio [1]
Domanda 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
