I applied through college recruiting service and Vanguard contacted me about a phone interview. Then I was asked to go to Malvern for an in person interview. There were two sections to the interview in Malvern. One was a face to face interview with a manager and he asked basic behavioral and situation questions. Then there was a mock phone call. They really want you to develop a relationship with the client.
Domande di colloquio [1]
Domanda 1
Explain a situation where you had to make a decision between two things with out any information.
Ho sostenuto un colloquio presso Vanguard (Charlotte, NC)
Colloquio
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
Ho presentato la mia candidatura online. La procedura ha richiesto una settimana. Ho sostenuto un colloquio presso Vanguard (Charlotte, NC) nel mese di ago 2021
Colloquio
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Domande di colloquio [1]
Domanda 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
