I applied online with an application. i got called about a few days after. During the first phone interview i was asked basic questions about my resume and application. With a couple of questions regarding changing jobs. I was setup to go in for the assessment that very same phone call. The assessment took place about a week after. The assessment had 7 parts to it measuring your personality and ability to do the job. i got setup with the next interview the same day. The interview was about 5 days after with two people. Questions regarding your customer service was asked. if done well you'll be setup for the last interview with more questions regarding customer service. The whole interview process was great and everyone was polite. They do a great job with their interview process.