Applies June 4, 2014 I received a email for a phone interview June 5, 2014 1st phone interview June 9, 2014 Assessment test June 11, 2014 2nd Phone interview June 11, 2014 (Yes the same day) 3rd interview (face to face) June 21, 2014 Accepted the job July 7, 2014 Start date August 25, 2014 Yes the process is long, but I feel like with any good job it is worth it. All the interviews lasted 30 minutes to a hour. The assessment test was about 2 hours. If you have basis computer skills the assessment test is easy to pass. The 2nd and 3rd interview ask the same questions. The 1st interview just asked about you work history and if you have a long break in between employment they ask why. They do face to face interviews 7 days a week (I was surprised). They ask for a college degree on the job description, but If you have any type of customer service skills you will get a call. Just make sure you fill the application out completely, and don't leave anything out. This includes any criminal background you may have. Good Luck to all that apply!