Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso Verizon
Offerta accettata
Esperienza positiva
Colloquio difficile
Candidatura
Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso Verizon (Tampa, FL)
Colloquio
The interview process was expected: Initial online testing, a phone interview with HR, a face-to-face interview with HR, and then a group interview with a couple of managers from the department you were applying for.
Domande di colloquio [1]
Domanda 1
The basic interview questions to gauge my qualifications and ability to think on my feet.
After holding the position of customer service rep for almost two years (in good standing) I applied for an open technical support position in my call center. I submitted my resume and got called to take an assessment test to gauge my knowledge on computer hardware and software terms. I was concerned I did not do a good job on the assessment so you can imagine my excitement when I got called in for an interview. The interview consisted on how I would handle customers' technical questions and ask me to also described (in detail) the steps needed to back up a customer's iPhone to the cloud.
Domande di colloquio [1]
Domanda 1
Explain how you would handle a customer that calls in after their phone breaks down and wants to back up their phone.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Verizon
Colloquio
Phone interview first, followed by a test you take in office on a computer that evaluates your ability to multitask, then, a month later you get a 1:1 interview with a call center supervisor. A month later, you get a call back with an offer. They use the STAR approach for interviews.
Domande di colloquio [1]
Domanda 1
"Tell me of a time you've had to deal with a tough customer and what did you do?"
