After I applied they sent me a link for the next stage of the recruitment process, which included online testing for multitasking skills. Then after I passed that they called me in for a one on one interview. The interview contained the usual regular questions about past employment etc and then they had me do a small role play. The role play seemed daunting at first but it was not too difficult, they gave me some information about a make believe client calling with a problem, one of the two interviewers played the irritated customer and based off the info given to me I tried to solve the issue. I thought I bombed the role play but I didn't do too bad, they don't expect an expert by this stage just someone who can do the basics and then they build on that. After this I was called a few days later and offered the position.