Firstly a video interview which I didn't get round to due to my shifts at my current job, but a couple of weeks later they rang me and I did a telephone interview. Basic questions, past experience, customer service all that. Then got invited to an assessment day, we had a group interview, a one to one role play exercise dealing with an upset customer which was fairly simply.. They give to time to prepare before hand. Then a group task about designing an app, which was fairly good as well. No offer yet but should find out in the next few days :)

I applied for this job online and then the next day the guy called me up to book me in for a telephone interview for the next day and then he asked me some qs but he kept talking over me like he wanted to get it over with so it only lasted 9 mins cos wasn't interested in me so didn't give me an in person interview.