Tell me about a time you had to deal with hostile customers. Tell me about a time when your classmate or coworker was in disagreement with a customer. What did you do to deal with it? Tell me about a time you faced a customer with unreasonable demands. Tell me about a task you took and was on a very short deadline. Were you successful? Tell me about a time you were a leader and your team was very unmotivated to do something. What did you do and what was the result?