The interview process typically begins with an initial screening call to discuss my background, availability, and interest in the role. This is followed by a technical interview where I am asked about my IT support experience, troubleshooting methods, and knowledge of systems such as Windows, Microsoft 365, and basic networking. I may also be given scenario-based questions to assess how I handle technical issues and support end users. A final stage usually focuses on behavioural questions to evaluate communication skills, customer service, and how I work within a team before a decision is made.