The interview process includes one short phone call and one in‑person meeting. Both are heavily focused on customer experience, communication style, and how you handle interpersonal situations. Expect questions about resolving difficult client interactions, staying calm under pressure, building rapport, and delivering a high‑touch service experience. They’ll likely ask about past examples, how you prioritize client needs, and how you collaborate with teammates to create a smooth, positive customer journey.

Phone interview, so connection on their end was a little hard to hear but basic question that were on the application form. The person was helpful and patient but, they send your interview (assuming transcript) to the branch you apply to and then the manager of the brank contacts you for a in person interview