The process has been pretty straightforward. I applied in mid-November and did an assessment. I spoke to a recruiter on 12/9 and it consisted of a brief overview of the job itself and what they’re looking for and if I’m still interested. I had an interview with two individuals from the office on 12/18. They start you off with a few “getting to know you” type of questions and then they ask maybe 4-6 STAR based questions(I’ll post the questions I can recall). They’ll be typing your responses, so don’t get discouraged when you don’t get immediate feedback(my interview was via phone so that made it more nerve wrecking. Lol). I got a call on 12/19 with an offer. I was surprised it happened so quickly. I thought I did terribly, but the folks that I spoke with for my interview were really kind and it felt relaxed for the most part. Also, be sure to ask the interviewers questions when it’s your turn to. It shows that you have a genuine interest and are trying to really gauge if this is what you want.

Phone interview went very smooth, took about 20mins. You will need to answer the situational questions with experiences you've had. I would recommend to give details about a time when you handled a difficult customer.