Ho presentato la mia candidatura online. La procedura ha richiesto 3 settimane. Ho sostenuto un colloquio presso Wells Fargo (Duluth, GA) nel mese di mag 2017
Colloquio
Applied online. Later that day received an email to complete assessment. The next day I received another email saying I have been chosen to complete participate in a group interview.
My group interview was today. I was accompanied by 11 other individuals. The interviewer was very relaxed and friendly. We introduced ourselves then he asked only 4 questions. We took turns answer all the questions. The interview lasted for 2 1/2 hours.
I now have to wait 7-10 days to hear if I move on to the next step, which is an interview with two branch managers.
Domande di colloquio [4]
Domanda 1
What is your experience with customer service? How many years? And have you dealt with difficult customers
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Wells Fargo
Colloquio
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Domande di colloquio [1]
Domanda 1
How comfortable I would be teaching customers our new apps.
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Wells Fargo (Hallandale Beach, FL)
Colloquio
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Domande di colloquio [1]
Domanda 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Wells Fargo (Hillsboro, OR)
Colloquio
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Domande di colloquio [1]
Domanda 1
Give an example of something that your colleague did that was unethical and what did you do about it