My recruiter was nice, she even called to congratulate me on my 1 year anniversary with western express. but the office is another story, they are all buisness pressured to push you as much as you will let them. keep you out as long as possible and make you feel lazy for going home or your letting them down. the terminal manager will never be on your side for anything. You can't blame them either because they dont deal with you nearly as often as the people that work in the same office as them( this is why drivers get little to no respect)