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      Colloqui di Wine.comColloqui per Customer Service Manager presso Wine.comColloquio di Wine.com


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      Colloquio per Customer Service Manager

      16 apr 2021
      Candidato anonimo a colloquio
      New York, NY
      Nessuna offerta
      Esperienza negativa
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 settimane. Ho sostenuto un colloquio presso Wine.com (New York, NY) nel mese di mar 2021

      Colloquio

      I did not work with a recruiter during the application/interview process which made the process a little more cumbersome. I applied online, and within two weeks I was contacted by an associate currently in the role I was applying for. We set up a time to meet for a phone interview, and we discussed the position. This conversation went well; we discussed my background and the specifics of the role, as well as how I would be able to adapt to the environment. I was advised I would be recommended for next steps and my information would be passed onto a superior. A few days later, I was contacted by the hiring manager for the role to set up a time to meet for a video call. This conversation also went well, and I was advised they would be setting me up for next steps in the process, which would include a presentation to a panel. The process stopped there. I never heard anything back from Wine.com. After a week with no contact, I reached out via email to both the parties who interviewed me. I received no response. I would have appreciated at least an email advising they decided to move in another direction.

      Domande di colloquio [1]

      Domanda 1

      Tell me about your background, leadership style, experience working with data/analytics, accountability conversations, projects you have managed/lead in the past
      Rispondi alla domanda
      3

      Altre recensioni di colloqui per Customer Service Manager presso Wine.com

      Colloquio per Customer Service Manager

      23 mar 2021
      Candidato anonimo a colloquio
      Miami, FL
      Nessuna offerta
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso Wine.com (Miami, FL) nel mese di feb 2021

      Colloquio

      I had a video interview with the HR rep which went well. Standard questions. She advised me that the Hiring Manager would be reaching out to me to set up the next interview. I followed up on the second day as I had not heard anything and he reached out to schedule. On that interview, the hiring manager told me I would be moving on to the next steps and would follow up with me the Tuesday of next week. I did not hear back from him so I followed up on Thursday. No response. On Monday, I followed up with HR. No response. On Tuesday, I called HR to follow up with the email and she "didn't know anything because he is the Hiring Manager" which I found hard to believe. Either they decided to go with another candidate or their timeline change and considering that I was told I would be moving to the next steps, it would be professional courtesy to follow up with an update. I made one last follow up with the Director and haven't heard back since. It is quite disappointing to interview for a Customer Service department who cannot follow up on their own SLA and expectations that they set.
      2