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      WorkWave

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      Ricerche correlate: Recensioni su WorkWave | Offerte di lavoro di WorkWave | Stipendi di WorkWave | Benefit di WorkWave
      Colloqui di WorkWaveColloqui per Customer Success Manager presso WorkWaveColloquio di WorkWave


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      Colloquio per Customer Success Manager

      18 lug 2023
      Candidato anonimo a colloquio
      Holmdel, NJ
      Nessuna offerta
      Esperienza positiva
      Colloquio nella media

      Candidatura

      Ho presentato la mia candidatura online. La procedura ha richiesto 2 mesi. Ho sostenuto un colloquio presso WorkWave (Holmdel, NJ)

      Colloquio

      First, I had a phone interview to see if I generally met the requirements of the job description. Next I was asked to provide a video recording of why I would be qualify for the job. I had to forward that recording for review and consideration. Then I was asked for an interview, which seemed to go well. I spent time researching their software and understanding how it basically works so I would be well-versed in their technical language for their industry and software. I interviewed with four people total, one at a time. About a month later I was asked to take a psychological test to see how I would handle various situational scenarios. I have no idea how that went. I lost the job to someone else. As I understand it I was second in line for the job.

      Domande di colloquio [1]

      Domanda 1

      What have you done in the your past positions to solve a customer problem with a disgruntled customer?
      Rispondi alla domanda
      1
      avatar
      Risposta di WorkWave
      2y
      Thanks for sharing your experience. There may be some confusion, however, as we don't require candidates to submit video recordings as part of the interview process for any position. We appreciate your interest in joining our teams and wish you all the best in your career journey!

      Altre recensioni di colloqui per Customer Success Manager presso WorkWave

      Colloquio per Customer Success Manager

      10 feb 2024
      Candidato anonimo a colloquio
      Nessuna offerta
      Esperienza negativa
      Colloquio facile

      Candidatura

      Ho presentato la mia candidatura online. Ho sostenuto un colloquio presso WorkWave nel mese di gen 2024

      Colloquio

      During the first interview, the person did not seem to have a direction. When they started talking about the benefits, asked me if I had a pet and I said no. The person then went on for a couple of minutes talking about pet insurance. I then spoke with a manager. This is a very small team and they are looking to build it out. I did not get the impression this person really understood the CSM role and there was no definitive direction to the questions. It came across as they are trying to figure things out as they go along. I noticed in other reviews there are 2 reviews from CSM's that stayed around/less than a year which explains a lot given my interview experience. I was told they would follow up within a day or two and there was no follow up.

      Domande di colloquio [1]

      Domanda 1

      About my current book of business
      Rispondi alla domanda
      1
      avatar
      Risposta di WorkWave
      1y
      Thank you for sharing your feedback about your interview experience. We sincerely apologize for the lack of clarity and follow-up you experienced. We strive to ensure that all interviews are structured and informative, and we regret that your experience did not meet those expectations. Your comments regarding the interview process, including the discussion around benefits and the focus on the CSM role, will be taken seriously as we continue to improve our hiring process. We also apologize for the delay in communication; we are working to ensure more timely follow-ups in the future. Thank you for your time and consideration, and we wish you the best in your job search.

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