Recruiter e-mailed me to schedule a phone interview; after that, hiring manager contacted me for a follow up phone interview on a Friday. On Sunday, I received a "Thank you applying e-mail". I didn't have a good experience as the recruiter sounded condescending at times and hiring manager was extremely rude and arrogant. I also felt like I was being talked down to at times. When asking the hiring manager what her management style was, she initially told me that she did not have one and proceeded to talk about her management style. Her responses to my questions about the position sounded incoherent, and not fully thought through. In the end of the phone interview with the hiring manager, I asked her if she had any concerns about my ability to do the job to which she replied that I might have had similar positions in the past, but I haven't had face to face customer service experience and there were applicants that did. This is an e-mail based inbound customer service position... She also added she would connect with the other managers as my background was interesting. Needless to say that I was rejected right there and not told about it as rejection e-mail arrived on the following Sunday. A quick search about the hiring manager reveals that she has worked for Twitter for a year and opened a personal twitter account at about the same time, where she rumbles about politics and takes photos at work. Unfortunately, my experience is revealing about what is it like working at Twitter these days. This is very unfortunate as the mission statement was once positive and powerful. I don't understand why waste their time and my time if they're just going to reject a candidate for not having the very same position title before.

I was recruited by The Fountain Group (agency) to apply for a customer success position at Twitter in April 2018. Right off the bat, The Fountain Group was extremely pushy and deceitful about position details; they would do whatever they could do (lie, act unproffesional, etc) to get you to go onsite. Over the phone, the recruiter said it was a "customer success manager" position, but it wasn't until the offer stages when I figured out it was only a "specialist" position. I interviewed onsite in May of 2018. I was asked generic customer success/motivation/scenario type questions along with my ambitions and goals. The interview seemed to go very well, but at the time I was still employed so I had hesitations. A day or two after the interview, the hiring manager from twitter got back to me and extended an offer for the customer success specialist position. At this time I discovered that the recruiter had given me false information about the role, either accidentaly or purposefully to motivate me to interview. Because the title was inaccurately communicated to me, I declined the offer. Twitter: Please look into your relationship with The Fountain Group. They are an extremely unprofessional staffing agency and have tarnished my views of your customer success unit.