Process went very smooth, the guy I spoke with wasn't a recruiter or hiring manager, he was actually on the tech support team. It was far more straightforward, no vague open ended questions. I appreciated talking with someone who I would have been working with provided I got an offer. I didn't get selected to go onto the next round, but I feel I did well. I worked extensively with laptops, display adapters, docking stations, monitors, etc... That is completely relevant with the Xebec Triscreen product I would have been supporting (it's a cool dual screen adapter that turns laptops into 3 screens, very useful in today's world). But I only lightly touched upon the relevant experience, which I now see was not enough, so shame on me for not controlling to conversation better to my relevant experience/skills). Ideally I would have been probed more regarding laptop and displays, but I wasn't. It also could have been an applicant was already chosen by the time I interviewed, so I was just a formality to process. So if you're reading this and about to have an interview regarding tech support for the product, talk a lot about your knowledge/experience working with laptops and multi display setups, as that's simply the most relevant possible experience/knowledge to have.