I applied in the beginning of May and received an invitation from a recruiter a few weeks later for a phone screening. I was originally scheduled to have an interview after my shift at my current job, but the recruiter contacted me last minute to reschedule it on the following day during my lunch break. The interview lasted about 20 minutes. I briefly described my current role/duties, my experience using Zendesk (I currently use the software at my job), and why I wanted to work for Zendesk. The interviewer also explained the basic functions of the job and the salary/benefits. I should also note that the interviewer also stated she could not hear me very well from my phone, and I got the feeling that maybe she did not fully hear my responses. I received an e-mail the following week that I was not chosen for the job. I followed up requesting feedback on my application, and the interviewer told me that they chose another candidate with more experience for the position.