"Give an example of good customer service?" and "What gets you up in the morning".--seriously like 10 times.
All with different variation so that you can point out different aspects of customer service but its basically the same question alongside like two or three obscure questions that relate to very specific incidences from a past employee mess-ups that obviously still annoys them. However, they are so specific to company culture and procedure your guess is as good as mine. One of these two questions were if your replacement doesn't show up do you stay later? I know people who have been fired for staying overtime without permission and I know people who were fired for abandoning post. He also was so specific as to say the time being at like 7 or8 and there wasn't a manager around. As I tried to weigh my options and tell him I would follow company policy, he blurted out "well would you just leave without telling anyone!?..or...or stay" (after I said I would choose to stay). And I said well of course. But in the scenario he specifically said the manager wasn't around I'm not sure how I would know that there would be somebody to tell in the office at like 8:00 when he already said the manager wasn't--like dude I don't work there (yet). There was another example where they wanted me to mimic how I would get a co-worker's attention that was telling customer the wrong information on phone--that was random and again felt like they were responding to a not so good customer service environment they use to have, rather than actually asking me worthwhile questions that demonstrated broad overall critical or professional thinking. Granted it was a break from the same two questions.
