After you apply, you are emailed a link to complete a virtual interview. The virtual interview had about 5 questions and was very easy. It gives you about 3 minutes to think about the question before it records you answering, which is nice. Then, a recruiter will view the virtual interview and if you pass, they will ask you to come on site for another interview. The on site interview is super long, about 2.5 hours worth. The first show you around the building, which is super nice, then they have you split in with an agent and listen to their calls while they take them so you can get a feel for what it's like to work there. The call center floor is very bright and spacious, which is very nice for a call center. After that, you go back downstairs to do some tests. You do a timed math, spelling & reading, typing, computer basic knowledge test, and a personality test. When you are done with that, you listen to a call and take notes about what went good, what didn't, and what you would improve. After that, you are brought in to manager with a team leader. They will first ask you about what you thought about the call you just listened to, which is why you will want to take notes. The interview was fairly easy, and lasted about 15 minutes. They ask you questions based on the STAR format, so come prepared with a few stories up your sleeve.

The process began with a brief initial phone screening to discuss my background and availability. This was followed by a more formal virtual interview with the hiring manager. We discussed specific customer service scenarios, conflict resolution strategies, and how to maintain high satisfaction ratings while working in a fast-paced environment. The conversation was professional and focused heavily on interpersonal skills and problem-solving abilities.