Management is all over the place. When issues arise, instead of getting ahead of it and notifying clients, they would prefer to have it addressed until the client calls and was already frustrated. Not very proactive.
Manager almost never checked in to see how their team is doing, other than the occasional reprimand of the team when numbers were bad.
Expect you to work like robots. this is purely a numbers based job. They don't know any other way to recognize production other than how many emails, calls and cases you close.
Being hired I didn't realize I would be working at a call center.
Its everyone for them selves there. Being trained properly was impossible. no set standards of how to do the job.
A lot of nepotism. I was located at the El Paso, TX branch and upper management was based in Alpharetta, GA. Seemed like our team in El Paso could never be up to the standards of the Alpharetta team.
I felt like it was very much US vs Them which wasn't the best for moral.
There is a facade that we're all a family but it was more of a
I was miserable, always on edge of whether or not I would lose my job. Had no sense of security.
But I guess that's what you get with big corporations.
Lesson was learned
