Vantaggi
They provide the equipment to Work From Home. That is it.
Svantaggi
No paid sick days. You have 3 unexcused days every 6 months. If you use an unexcused day and you don't have any PTO, you do not get paid for it. 89% of full time working Americans get paid sick days. Welcome to the 11%. I am a virtual technician, which is one position higher than inbound tech support. In an attempt to not identify myself, I will leave it at that. Today, I found out the inbound support (a position below me) makes more than me in their hourly rate. And no, we don't have bonuses. When the company failed to reach its projected earnings in 2022, instead of looking at unnecessary spending, the FIRST thing that was cut? 401k match. The job is for tech support, yet we are pushed to make two sales a month minimum. ADT also has implemented Mandatory Overtime (MOT) from August 2022 - February 2023. Hope you like being told you have to work more than what the job advertised! Do you like to be micromanaged and treated like a toddler? Apply today! If you wait more than 5 minutes between calls (mind you, this is our prep time, which is time to research the case / problem / solution and get any appropriate programs / websites pulled up and working) and you'll get a manager to reach out to you asking what you're doing. If you like added responsibilities and no added pay, this position would be great for you!