Vantaggi
ADT is a good company to work for and the Salary is decent (but not enough for the job/stress)
Svantaggi
The company have multiple systems that you would possibly access in order to troubleshoot with customers. Sooo, many different products and scenarios to troubleshoot. You are only allowed 10 seconds in between calls, you better notate accounts before that call hangs up. Please don't have too many brb while on shift, that can hurt your metrics. You are only given (2) 15 min breaks and 30 minute lunch break (no additional time for emergency RR situations). Micromanaging at its best. Sometimes the call flow (they want you to follow) does not give a resolution to the callers problem, not to mention BACK to BACK calls. Training is not what you would expect. They tell you it's 10 weeks of training, but you'll be introduced to calls during week 2, and only 4-5 weeks of training and then you are on the phones. Can be mentally draining.