Stuck in the Dark Ages - Recensione dipendente - Travel Consultant presso AEG

Read the reviews. The job is not what is sold to you during hiring. You are not researching and booking travel, it’s a call center where you are taking complaints and fixing other people’s mistakes. The people in charge have been there for 20 years and they aren't open to change. Software is unreliable and times out all the time and you're told "that happens." Long weeks of training for scenarios that do not happen. Cameras are on 8/hrs per day including self-study but training is extremely unprofessional. Unrealistic goals of saying “buzzwords” in each call just to pass. There is never supervisor support when you need it and every single department will pass on helping you when you try to transfer. Even if you get a nice cardmember and create a good booking, this will not matter because you took too long on the call. If you have questions about your pay, benefits, etc, good luck. HR is outsourced and might get back to you.