Horrible Management - Recensione dipendente - Anonymous presso AIG

Way too many levels of managers. They have 7-8 layers of managers in various departments. In some instances there are more managers than people who do the actual work of writing policies or managing claims. They are trying to save costs by not replacing workers at the bottom levels and this creates situations where the people who do the necessary work of insurance are overworked. The technology is horrid. They push out systems that are inefficient and not catered to the specific departments using them. The systems often crash and the Help Desk is useless. There are no more on-site IT techs so it takes days or weeks to resolve even simple computer issues. The attempt to hub everything from Human Resources to IT is short-sighted and creates a block of work flow. The people in the hubs frequently have no answers and there is frustrating delays to get anything done. Also, HR often does illegal things because they are clueless about state-specific obligations and requirements.