TOXIC - Recensione dipendente - Dipendente anonimo presso AIR MILES

Hello, I am glad that you liked the flexibility of working from home and the perks and benefits that come with working with AIR MILES. We’re also proud of those benefits, wellness subsidies, Anniversary Milestones, as well as our Recognition Platform, Pass It On – where Associates can share Miles with peers as a ‘thank you’ for doing a great job. We encourage a culture that is safe and inclusive and for all Associates to share their ideas, opinions, and feedback. I am sorry that you experienced situations where this was not the case. Also, calls are often monitored to provide Associates with coaching, training, and feedback to help them provide Collectors with a positive and helpful experience when they call us with questions. One of our values is that we own our successes and our misses. I would encourage any Associate that has feedback and would like to see things done differently to speak with their Leader about it. We also have regular surveys in place to enable Associates to share their feedback about what’s working, what’s not, and to drive change. We also prioritize the mental health of our Associates. All our Associates have access to the entire Headspace library, Cognitive Behavioural Therapy via BEACON and our health and wellness benefits. As well, all Frontline Care Agents can work from home permanently which helps to prioritize their health and wellness. Wishing you all the best in your future career and thank you for your contributions to the AIR MILES Reward Program. Sincerely, Dimitri Benak, VP of People and Culture